[tazzy]

This reply has been reported for inappropriate content.

So do I just leave it and try and contact them on Tuesday? Do I still have rights? Will they cover hotels/ food?

[tazzy]

Ok, so I’ve received an email from BA that our Dubai to London flight on Tuesday has been cancelled. When I go into my booking it is not giving me any alternative flights to move to and refund is only option (I know I don’t accept this). Unable to get through to BA on phone and wondering what I am supposed to do in this situation? Any help would be appreciated as I’m panicking – also we are 2 separate bookings; my husband and 2 year old on one booking and me on another one.please help!

[tazzy]

I am currently in Dubai and due to fly home on Tuesday morning with BA. Not expecting the flight to go. I am guessing airlines nor insurance (Amex business platinum) will cover accommodation costs. Any suggestions where (safest area) we should maybe book and how long for come Tuesday ? We are currently on the palm

[tazzy]

Looking for some advice. My husband has a platinum and I’m a supplementary holder.

I booked a weekend to Wimbledon and hotel for next weekend for my husbands 50th (not paid on platinum, but on BA Amex). My mum kindly agreed to mind our children.

My mum is 72 and has a long history of Glaucoma and last week got a phone call for eye surgery next week. Not only will she be unable to look after our children, but she also will need me to be there to look after her ( father has dementia and I’m only child).

In this scenario is insurance likely to cover costs as I can’t travel due to surgery in a first degree relative? I can’t change hotel or tickets to anyone else’s name. Flights are ok as they are booked with air miles. Any advice would be greatly appreciated.

[tazzy]

When I try and pay corporation tax with CoT it declines and I have to use debit card ?

[tazzy]

So there is a 20.45 and a 21.30 flight and I’m not sure if either would be more family friendly! I also can’t find anything consistent on Google ! Will try expert flyer

[tazzy]

Yes both terminal 5. Fingers crossed 🤞

[tazzy]

Quantas

[tazzy]

I think they are flying Melbourne- Adelaide- Singapore- London – Belfast. It was booked with airmiles and cash

[tazzy]

We used an upgrade voucher and only 1 out of our 4 flights were actually upgraded. Are we entitled to the voucher back???

[tazzy]

We used an upgrade voucher and only 1 out of our 4 flights were actually upgraded. Are we entitled to the voucher back???

• This reply was modified 56 years, 3 months ago by .

[tazzy]

How does the 30% work when a voucher has been used?

[tazzy]

I don’t think you can access first with the new 2-4-1.

[tazzy]

This will cause a recalculation of taxes. I’m Belfast based and had a similar experience. I’ve found it easier to fly easy jet to Gatwick and stay overnight for Caribbean flights.

[tazzy]

I applied mid March. Still waiting ….

[tazzy]

Yes that is what I mean. I used full terms in my submission and flight reference and flight numbers

[tazzy]

So I’ve tried the chat function x3 but told they can’t access this details. I’ve tried phoning numerous times without success, I have tweeted x4 and I have emailed x 3. I am not sure what else I can do to get an update.

[tazzy]

It worked! Thank you so much!

[tazzy]

Sitting on a runway in jo’burg unable to take off as we can’t get go ahead from Heathrow due to BA’s IT issues

[tazzy]

No we were given no leaflets or any information. That is very helpful. I wasn’t sure if I needed to do anything else now! South Africa is lovely- a little quieter and definitely more expensive than previous trips. It’s good to be back!

[tazzy]

Our flight was delayed as the inbound flight from Heathrow to Belfast was delayed due to an IT issue with Heathrow’s biometrics, resulting in a delayed departure to Belfast and subsequently our flight was delayed.

[tazzy]

Also we were told that BA has an agreement that we have 24 hour flexibility on our PCR results in this scenario. I have no idea as I’ve never heard of this happening before

[tazzy]

We were told That we could get our luggage off loaded, so we went for that, but clearly it’s not lost in the system. Flight staff said we would get out up in the Sofitel, but told its not available and had to take the renaissance. The whole thing has been A nightmare. In terms of compensation how do you even do this? What sort of compensation (ie is it worth the hassle as BA are invariably a nightmare to deal with). Thanks for all the help so far!

[tazzy]

I am enraged! Been with Amex for 8 years (business and personal). Achieved a BAPP companion voucher on 14th January. Not showing in 24th jan so contacted Amex. Told that executive club not properly linked to my Amex (fault at their end), no manager available to talk to me but advised they would fix it. Still not showing on 1st February so again contacted Amex. Same story as last call, although it appeared nothing was done and again told they would sort it. Asked to speak with a manager and again no one available. Told a manager would call me back. On 3rd February still no companion voucher and no call from manager. Contacted Amex once again and told it’s escalated and manager not available but will call me. Had a missed call last night (Sunday at 21.30 from Amex) which I missed as was in bed (start work at 5am. Called Amex again today “missed my chance” to speak to manager but they would again log it and would contact within 3 working days. Still no companion voucher, representative says previous agents have tried to resolve it wrongly and he has done it differently and will take 2- 5 weeks to resolve. I asked will my vouchers validity be extended to ensure I had 24 months; pretty much told no. So fed up with Amex and rude and incompetent staff. This is so different to previous experiences with Amex. This is not what I signed up to. I am planning on cancelling all my cards (apart from free one) once I get my voucher. Husband has already cancelled his business platinum and BA Amex. It’s a total shit show! Rant over!!!

[tazzy]

I achieved a companion voucher on 14th jan. several calls/ chats to Amex and still no sign. Each agent says something different to the previous one. I was told a supervisor would contact me on Wednesday past. Still no word. I have found staff generally quite rude and unhelpful; very different to a few years back. My husband has cancelled his platinum and BAPP and I will soon be cancelling mine and only keeping free card ince voucher arrives. Also was told that despite faults at their end there would be no increase in expiry date of voucher.