[ming]

She asked for downgrade compensation.

My main point really was that clicking a single option for SAS Plus (Pro) can result in an economy ticket or business ticket in this scenario. That seems unfair and unclear.
But yes, if one can pick up on the booking class, then you might be able to find out what benefits you’ll get. I don’t think it’s normal to have such vagueness though.

EDIT: booking class shown in emails and etickets is just the code. It never says “economy” or “business”.