[Hace79]

Thanks everyone for the quick response. Appreciate the kinds words and advice. I thought I was grasping as straws, but I’ll give it a go anyway.

Regarding BA staff being present at the airport, I agree that it wont have enabled us to catch the flight any easier, I just thought it would make the process of rebooking easier and possibly more consistent (if one family gets reissued a flight for free).

Thanks again.