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Today I’ve tried to make 2 reservations at an Ibis in Munich for March. The first reservation is for 1 room (using Accor points in part payment). The other is for 4 rooms. These reservations would be non-refundable. Each time I’ve tried, across multiple browsers, multiple devices, and the app, I get various failed payments notices. I’ve tried both Curve and AMEX. I’ve double checked my personal details in my Accor account are correct. I’ve deleted the payment cards from my account and reinserted their details.
Does anybody have any experience of resolving this or any idea what’s wrong?
Unfortunately Accor support has been next to useless. I’ve visualising a nonchalant French shrug of the shoulders.
For context, I’ve cancelled and rebooked these reservations multiple times over the months as the number of people travelling has changed or the prices have reduced. At present only a 4 room refundable booking remains in my account, as I cancelled the 1 room booking today to free up the points.
Any ideas or suggestions much appreciated.
Email Accor – members@accorplus.com or contact them via the webform
More responsive – send screenshots if you can of error messages you’re coming up against.
Thanks @Skywalker. I’ve used the Webform. I’m not an Accor+ subscription member, just a lowly Silver now. So we will see if they respond.
Their IT has always been terrible. Using the app seems to work for me normally whereas I do often get various errors with the website.
Have you tried booking fewer rooms? Individual hotels are allowed to limit the number of rooms in a booking (even though the website allows you to select more).
I’ve had this issue and came to the conclusion that it was ghost availability. Other hotels / room sizes worked.
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