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I have been logged out of the app, and when I try to log in, it says ‘We’re sorry, something went wrong’.
I have tried deleting the app and trying again, but its not fixed the problem.
Has anyone else had this issue and how did you fix it?
Ok great it’s not just me – been trying since last night. Cannot get in.
Can sometimes be blocked by your VPN. Try turning that off, if you have one enabled.
It was down this morning, but I’ve logged back in OK now
yes it was the VPN, thanks for the advice.
Any help approecaited here.
I dont have VPN on have deleted the app several times , changed my password and its still says that something went wrong. I have also cleared my cache
I can log into my account via mobile and laptop websites but not via the app.
It was acting strange over the weekend by not showing my account details or any upcoming flight tier points.
Any thoughts on how to resolve would greatly appreciatedI’ve had the same issue for several months. Message is either ‘We’re sorry, something went wrong’ or ‘You have been logged out because there was an authentication problem.’
No VPN or other funny stuff, up-to-date Android OS. It is actually logging me in and and then chucking out because if I use invalid credentials I get the expected response.
Contacted the BA Gold helpline, who said there were technical problems with the app and there was nothing they could do.
Also, like the others: no problem on the web site, and re-installing, clearing cache etc doesn’t help.
Same problem here. No vpn, tried app and website and getting that error. Did anyone find a fix?
Same problem too and found no fix. I used to find re-installing the app worked, but no luck with that either.
Same here.
When I login in the BA site it fires 2FA and sends me an SMS with a code. When I try to login in Android app it does not. Has anyone else experienced this?
My theory is that this is to do with a change to how they’ve implemented 2FA.
Same issue here. It is SO frustrating!!!
In all honesty, the service that I get from BA would make me move airlines if I had reasonable alternatives.
In fact, this last glut of issues is promoting me to look into how unreasonable the alternatives are.
The executive club bonus made me put up with the poor IT, now that’s gone, I really shouldn’t stay…Yup, broken for me too
Android app not working for me either this morning. Checked app was up to date, tried on home wifi, work wifi, 5G and nothing works.
Also have the iPhone app on my work phone and that works ok.
Broken for me too on Android. Uninstalled and reinstalled the app, still broken. Lots of complaints on x.com.
One daft aspect is that if you enter the wrong password it fails immediately and tells you the password is wrong, so it’s not the login validation itself which is broken but the subsequent initialisation / loading process.
Broken for me
Same… broken for me.
Had noticed the my account was not working.
Tried to log out… and then I now cantlogin again. Android on Galaxy s24.
It felt the app was marginally improving and they have broken it again.
Let’s all wrote to the CEONot working for me today, was fine up until this morning, anyone managed to find a fix?
Not working for me today, was fine up until this morning, anyone managed to find a fix?
I answered in the other thread
https://hfp2026mar.kinsta.cloud/forums/topic/ba-app-stopped-working-again-on-amdroid/
Latest post on FT agrees that rolling back to previous version may be a solution
Two different logon error messages depending on if you are using email or membership number:
Email = an immediate “Unable to get connection, please check and try again.”
Membership = a short delay then “Sorry we are unable to log you in. Please try again. If the problem persists visit ba.com”
Classic BA…
This might have already been discussed and might be very obvious but…………(this will only help if you want to access a booking), if you log in with booking ref and passenger name it then lets you into the app as normal. Found out yesterday to check in return from ANU.
I contacted BA on X as I can’t log into my Android app either. I provided some details and got a response that confirms its a known issue, I was told they cannot provide a timescale
Same. Can’t login via app but can on its website. Don’t use VPN. Uninstalled and reinstalled app but no luck.
Registered just to say that after another 2 days of this nonsense (about the 10th time this has happened since 2022 and it always seems to take a couple of days to resolve) this evening I went to the Play store planning to uninstall or roll back the app and found there was an update pending.
Did the update, tried the login again, and it worked.
Android treated as a 2nd-class citizen as usual.
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