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Is anyone else experiencing glitches with avios bookings?
I tried to book 2x one way club Europe flights last night (one of them using a barclaycard voucher)
Each time, the payment was taken from my credit card, but then a screen came up saying could not complete, call BA.
The upcoming flights are showing in my ba account with confirmation numbers, but I have received no confirmation email.
The avios have not been debited from my account
Has this happened to anyone else?
@Rewardingtrips – the important bit is to check whether there are ticket numbers showing in the app for every person for every flight. If you have the booking reference, and can see the flight details relating to that in your account, the PNR has been successfully created and the seats held for you, so that’s a good start. The fact your card has been charged and the Avios taken is also a positive!
Once you have checked re ticket numbers, it’s worth calling BA as they can then sort out tickets if necessary and either way, resend the e-ticket receipt email.
@Rewardingtrips – the important bit is to check whether there are ticket numbers showing in the app for every person for every flight. If you have the booking reference, and can see the flight details relating to that in your account, the PNR has been successfully created and the seats held for you, so that’s a good start. The fact your card has been charged and the Avios taken is also a positive!
Once you have checked re ticket numbers, it’s worth calling BA as they can then sort out tickets if necessary and either way, resend the e-ticket receipt email.
Thanks
Just to be clear the avios were not debited
There are no ticket numbers showing in the app
I’ll try and ring themHopefully you have got this sorted on the phone today. Call asap if not. No ticket number and no avios debited isn’t a good sign. Are the charges pending on your CC?
I booked at 1am (edit: on the website) last night without problem.I booked an outbound (via phone) and then called a few days later to secure an inbound (also via phone) using Avios and two companion vouchers, so I guess somewhat complicated.
Whilst both CVs have gone in addition to the correct amount of Avios debited from my account, my credit card is yet to be debited for the return (booked on Tuesday) and no 125- number on the app.
I have called a couple of times and they have reassured me that bookings like this must be facilitated by the back-office ticketing team who work in order of date of travel; given mine is for August 2026 I must be right at the back of the queue so they reassured me not to worry. The confirmation exists within the booking, just not the 125- ticket number and also no option to pre-book seats or meals.
Perhaps something similar for you?
Similar thing happened to me. I booked outbound online using a Companion Voucher- avios and payment were taken immediately and I could see the ticket number on the app. I booked the inbound by phone on 30 Aug. The payment for the inbound was not taken until 5 Sept and that is when the ticket number for the inbound appeared in the app, and I also received an email confirmation. My flights are in Aug 2026.
I think I’ve got to the bottom of it…and it is to do with a locked avios account
The same thing happened again when trying to make another booking using a barclays voucher. A page came up saying “Sorry, we have been unable to complete your transaction at this time.
Sorry, we are unable to process your request. Please contact your local British Airways office.”I rang the agent who was 90% of the way there and created my booking manually and emailed it to me, but when they went to debit the avios, they said that the account of one of my household members was locked and for that reason I couldn’t proceed.
Apparently this stops all avios activity for the entire household and I can’t even delete their account and try again or even book using my own avios.
Has anyone encountered a similar issue and figured out a way of proceeding in spite of a problematic household member’s account?
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